At QuizMyBrainz.com, we want you to be completely satisfied with your purchase. In case of dissatisfaction with the item purchased, we offer a refund or return policy for eligible products, subject to the following terms and conditions:

Refund Policy:

For products that are eligible for a refund, you may request a refund within 5 days from the date of purchase. To request a refund, please contact us at purchases@quizmybrainz.com with your order number and a brief explanation of the reason for the refund request. We will review your request and may request additional information, such as proof of purchase or product photos, before processing your refund.

Whenever your refund request is authorized, we will repay your money in the same manner you purchased it. Please allow 5 business days for the refund to be processed and reflected on your account. Refunds may be subject to processing or restocking fees, which we must deduct from your refund.

Return Policy:

For products that are not damaged or defective, you may request a return within 5 days from the date of purchase. To request a return, please contact us at purchases@quizmybrainz.com with your order number and a brief explanation of the reason for the return request. We will review your request and may request additional information, such as proof of purchase or product photos, before processing your return.

Following approval of your return, we will provide you with a return shipping label and instructions on how to return the product. Remember that you’ll have to pay for your return shipping, and the item must be returned unused and in its original packaging.

When the returned item is received and inspected, we will process your return and issue a refund, exchange, or store credit, as applicable. To process your return and provide a refund, please allow 5 business days.

Exceptions:

Please note that certain products, such as digital downloads, gift cards, or customized or personalized products, may not be eligible for refunds or returns. Additionally, we reserve the right to refuse refunds or returns for products that are damaged or not returned in their original condition and packaging.

Overall, at Quiz My Brainz, we strive to provide high-quality products and services, and we are committed to ensuring your satisfaction with your purchase. Please don’t hesitate to contact us at contactus@quizmybrainz.com if you have any questions about our return/refund policy.